Refund policy

Return, Refund & Cancellation Policy

Last updated: 2026/08/31

This policy applies to change-of-mind returns and does not exclude, limit, or replace any rights you may have under applicable consumer protection laws.

Change-of-Mind Returns

We accept return requests for eligible, non-personalised physical items within 30 calendar days of delivery.

To request a return, please contact us at will.sea.sky@gmail.com with your order number, the item(s) you wish to return, and the reason for your request. Returns must be authorised by us before they are sent back. Once approved, we will provide the designated return address and return instructions.

Approved returns must be handed to a carrier within 7 calendar days after return authorisation is issued.

For all change-of-mind returns, the customer is responsible for all return-related costs, including return shipping, tracking, insurance, customs duties, taxes, and any carrier charges. Customers must purchase their own prepaid, trackable return shipping label and retain proof of postage.

We do not provide prepaid return labels for change-of-mind returns. Returns sent freight collect, cash on delivery, or with unpaid customs or carrier charges may be refused or deducted from the refund where permitted by law.

Returned items must be unused, uninstalled, undamaged, and returned with all accessories, manuals, components, and original packaging. Where permitted by law, we may make a reasonable deduction from the refund for any reduction in value caused by handling or use beyond what is necessary to inspect the item.

Original shipping charges, express-delivery upgrades, gift wrapping, and other optional service charges are non-refundable for change-of-mind returns, except where required by applicable law.

The customer remains responsible for the return parcel until it is delivered to and received at the designated return address.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon delivery and contact us within 7 calendar days if an item is damaged, defective, incorrect, or missing. Please provide clear photos of the item, outer packaging, shipping label, and any visible issue. For electronic products, we may also request a short video showing the problem.

This reporting timeframe helps us investigate the issue and make claims with carriers or suppliers; it does not limit any mandatory consumer rights you may have.

Please do not dispose of or return an item before receiving our instructions. Once an issue is verified, we will provide an appropriate remedy. Where a return is necessary and the issue is confirmed to be our responsibility, we will provide return instructions and, where required, a prepaid label or reimbursement of reasonable return postage.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Personalised, custom-made, or made-to-order items;
Final Sale items clearly marked as Final Sale before checkout;
Gift cards;
Sealed hygiene-sensitive items that have been opened after delivery, where applicable.

This does not apply to items that are faulty, incorrectly supplied, or otherwise covered by mandatory consumer rights.

Returned-to-Sender Parcels

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to pay import charges, failure to collect the parcel, or failure to cooperate with customs or the carrier, any refund will be processed only after the item is returned to us.

To the extent permitted by law, original shipping costs, return shipping costs, customs charges, carrier charges, and reasonable handling costs may be deducted from the refund.

Refunds

Once we receive and inspect an authorised return, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

For standard change-of-mind returns, refunds are generally processed within 10 business days after we receive and inspect the returned item.

EU and UK Customers

For customers in the European Union and the United Kingdom, statutory withdrawal and consumer rights apply in addition to this policy.

Where permitted by applicable law and clearly disclosed before purchase, customers are responsible for the direct cost of returning a change-of-mind item. However, where a valid statutory withdrawal applies, we will provide the refund required by law, including standard outbound delivery charges where required.